Blog, Training

How to Implement an Effective Training Program

Adequate training has to be defined by each company to assure that personnel are qualified and have the necessary skills to conduct their job as required by ISO 9001:2008 Quality Management System Requirements Standard, Section 6.2 Human Resource.

Personnel working within the quality management system require a certain level of competence or training (internal or external) before they can perform tasks properly or safely.  It might be necessary for people to be further qualified or formally certified for some critical tasks within your company. Organizations typically provide general education and training for full time, part-time, and contract personnel, tailored to the person’s assignment.

Such training and education should cover:

– the nature of the company business,

– the health, safety, and environmental regulations or procedures,  

– the quality policy and other internal policies, 

– the job function of the employee, and

– the procedures and instructions of relevance to them.

Your company’s standard operating procedure for training should describe training requirements, training methods, training effectiveness evaluation, training record retention and the periodic review of training. Computer learning

The training and qualification needs of employees should be assessed by their Department Managers and documented in the employees training plan. There are various types of training that should be included in an employees training plan such as New Hire Training, Departmental Training, On the Job Training, and Retraining.  All training should be documented on the employee‘s Training Record so that a record of the employees progress can be maintained.  Maintaining training records is required by ISO 9001:2008 and is likely to be verified during an ISO Audit.

New Hire training objectives/requirements typically include some of the following:

·Mandatory OSHA Training,

·GMP / ISO Training,

·Quality Policy, Mission Statement and Company Policies,

·The relevance and importance of each employee’s activities and how they contribute to the achievement of the quality objectives, and

Once the New Hire Training is completed, Department Managers should also conduct Departmental Training and On The Job Training (OJT) to ensure that all their personnel are trained to adequately perform their assigned responsibilities.  Employees should be made aware of design and/or production defects, visible and invisible, in the product, labeling, and packaging that may occur from the improper performance of their jobs and defects that they should look for and detect.   When the Department Manager is assured that the employee has learned their assigned jobs, defects that they should look for, and is proficient, the Department Manager should be confident the employee could perform the job without supervision.

Determining the effectiveness of training can be challenging.  Effectiveness of all training can be evaluated through any of the following:

1.  Verbal Testing – Effectiveness is evaluated by an oral test of the procedure content or information.

2.  Written Testing – Effectiveness is evaluated by a written test of the procedure content or information. A copy of the test given and a summary of test results shall be attached to the training form.

3  Observation – Effectiveness is evaluated by the trainer observing the employee performing the procedure correctly (i.e. OJT, proficiencies)

4.  Required Review of Task –Effectiveness is shown through application of the procedure/information. This applies to tasks, which require approval by trained personnel (i.e. Writing documents)

5.  Job Knowledge – Effectiveness will be evaluated through job performance and documented during performance review process.

Taking the time to develop training plans for employees will enhance each employee’s skills and reduce non-conformances.  Don’t worry that your training plan is perfect the first time around.  Training is an on going process.  Start simple by creating an outline that can be easily implemented by the Management Team.  Include the most essential details to achieve optimum results and acceptable employee performance.

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